We love hearing from our fans! Whether you have questions about our products, need assistance with an order, or just want to share your Calico Critters story, our team is here to help.

Customer Support
For inquiries about purchases, shipping, product information, or general support, please reach out to us using the contact information below. Our customer service team will respond as quickly as possible.

Email: calicocritterus@outlook.com
Phone: (485) 521-9536

Hours of Operation
Our team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed

Frequently Asked Questions
Before reaching out, you may find answers to common questions in our FAQ section on our website. Topics include product guidance, order status, returns and exchanges, and shipping policies.

Feedback and Suggestions
We value your thoughts and ideas! If you have feedback about our products, website, or services, please don’t hesitate to share it. Your input helps us continue to improve and create a magical experience for every Calico Critters fan.

Social Media
You can also connect with us through our official social media channels to stay updated on new product releases, promotions, and special events.

Important Notice
Please include your full name, email address, and order number (if applicable) when contacting us to ensure a faster response. For inquiries regarding children’s products or content, please indicate the age of the child to help us provide the most appropriate assistance.

We look forward to assisting you and sharing the joy of Calico Critters!